What is a condition report?

The entry condition report is a report that is compiled at the commencement of a tenancy prior to the tenant moving into the property.

This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition with consideration given for fair wear and tear.

The exit condition report is completed as soon as possible after the end of a tenancy, when the tenants have returned their keys.

The entry condition report is used at this inspection and each item is checked off to make certain that the property is in the same condition, with consideration given for fair wear and tear, as when the tenant took possession.

It is at this inspection that any items that need to be rectified by the tenant are identified.

What is a Routine Inspection?

Routine inspections are usually conducted in the following month after a tenant takes possession of the property and every four months thereafter.

These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required.

A copy of the routine inspection report is forwarded to you, with your end of month statement, after each inspection and should it be necessary, a member of the Property Management Team will contact you to discuss items noted on the report.

What is a database check?

Database checks are conducted on all tenants applying for a property through Oxley First National Real Estate.

The database used by our office to lodge defaulting tenants and to check prospectice tenants is managed by the Tenancy Information Centre of Austtralia (TICA).

Tenants who have rented through an agency that uses this database and have defaulted in some way will be lodged on this database.

This can greatly reduce your chances of getting a tenant with a previous bad rental history.

What happens when a tenant stops paying rent?

When a tenant falls behind in their rental payments they are issued with a Notice to Remedy Breach advising them that they are behind and requesting that they rectify the problem.

If this is not done within the stipulated time period then a Notice to Leave is issued requiring that they vacate the premises.

If this is not done then the matter is immediately sent to the Small Claims Tribunal so that a warrant of possession for the property can be issued to the Police Department.

How do tenants pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments.

They are currently as follows and are shown split into two categories: - 

When the tenant physically comes to our office - cash;   cheque;  money order and EFTPOS.

When the tenant does not come to our office - internet transfer through their chosen financial institution;  direct debit from their nominated bank account;  deposit book for use at any Suncorp branch;  credit card transfer with Rental Rewards.

When does the rent money get paid into my account?

At the end of every month all monies held, unless instructed otherwise, are paid to you by way of direct credit to your nominated bank account.

If your nominated bank account is with Suncorp then the funds will be available during the first business day of the month. If your nominated bank account is not with Suncorp then the funds will be available during the second business day of the month.

Our statement is issued at the same time outlining the debits and credits for that month.