To Neil the Principal
We just wanted to thank you and your team !
We have owned a number of rental properties over the years and have never experienced the level of service that your team has shown us. They are always cheerful, knowledgeable, incredibly efficient and nothing is too much trouble!
It didn't matter whom I spoke with the entire property management team were helpful, friendly and knowledgeable, this is incredibly rare! You must be doing something really well in terms of hiring, training and leading this great team.
We are based in Melbourne and when we decided to buy an investment property in Springfield Lakes, I rang three different agencies to ask them some basic questions about the suburb. Your team stood out from the other two in terms of her helpfulness and knowledge, but she also offered to look at a property for me for its rental suitability before I bought. I was absolutely delighted!
Not only did she look at the property (I was expecting her to make a quick visit and let me know her thoughts in general), but she took photos of a number of things that were of concern to her and made me notes of things I might like to consider. I was blown away.
All the way through the purchase and letting process, nothing was too much trouble. The team were my eyes and ears on the ground which was incredibly valuable to me!
I am part of an investment property network in Australia and I would like to recommend your team to my colleagues in this network as amazing property managers.
Again, many thanks to the amazing team!