January 2017 - Tenant Springfield Lakes

I first met Kiah at an open house when myself, my partner and two friends were looking for a share house late December 2016/ early January 2017. We attended an open house in between Christmas Day and New Years, and were all surprised that Kiah was still showing houses during this busy end of year period when most people were on holidays. After talking with her at the open house she informed us that most of her office was on holidays but she was still coming in to show houses as she understood how many clients urgently need to find houses around this time of year.
We instantly felt Kiah's enthusiasm and friendly personality and were made to feel very comfortable as we looked around the house. Kiah took the time to go through the application process with us, and guided us through filling out the form. Kiah was very timely when replying to emails and continued to communicate with us right through the New Year period, sending through other houses as options in case we missed out on the first property we viewed. Kiah went over and above in this regard, as we didn't necessarily ask her to send us extra properties, she took it upon herself to make sure we had every chance of finding a property that matched our needs. This extra step from Kiah proved to be crucial for us, as we did miss out on the first property, but due to Kiah sending us through these extra properties we were able to apply for another property very quickly and easily. This resulted in us securing a perfect home for us with very little hassle.
During the entire process Kiah was patient, kind and very passionate about fulfilling our needs and we are all very grateful for the commitment Kiah showed not only to her job, but to us as clients. I have recommended several friends to Kiah as a result of the fantastic experience we had and continue to have with First National Springfield and I will have no hesitation continuing to recommend others.